Tortello

September 25, 2025 · Fail

🪳cooked

official resultFail
resultFail
inspection typeComplaint
failed findings11
critical findings4

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Failed findings

no certified food manager on dutycritical

Official wording: Person In Charge Present, Demonstrates Knowledge, And Performs Duties
Inspector note: PIC DOESN'T HAVE A CERTIFIED FOOD MANAGERS CERTIFICATE MUST PROVIDE AND MAINTAIN.(PRIORITY FOUNDATION 7-38-012)
code 1Priority
handwashing sink blocked or barecritical

Official wording: Adequate Handwashing Sinks Properly Supplied And Accessible
Inspector note: OBSERVED NO HAND WASHING DEVICES AT HAND SINK IN MAIN 1ST FL. PREP/DISH WASHING AREA WHILE FOOD IS BEING PREPARED AND DISHES BEING WASHED.PAPER TOWELS WERE PROVIDED DURING INSPECTION.MUST KEEP MAINTAINED AT ALL TIMES.(PRIORITY FOUNDATION 7-38-030(C)(CITATION ISSUED)(COS) • OBSERVED NO HAND WASHING SINK IN 2ND FL. PASTA MAKING PREP AREA MUST INSTALL A HAND SINK WITH HOT & COLD RUNNING WATER,SOAP & TOWELS AND MAINTAIN.(PRIORITY FOUNDATION 7-38-030(C) • MUST PROVIDE A HAND WASHING SIGN IN 1ST FL. 2ND TOILET ROOM.
code 10Priority
certified manager paperwork missingcritical

Official wording: City Of Chicago Food Service Sanitation Certificate
Inspector note: OBSERVED NO VALID CERTIFIED FOOD MANAGERS CERTIFICATE POSTED TO VIEW NOR FOOD MANAGER ON DUTY WHILE TCS FOODS ARE BEING PREPARED,HANDLED AND SERVED SUCH AS (PASTA,PASTA SUACES,SALADS,ETC)MUST PROVIDE CERTIFICATE AND BE ON SITE AT ALL TIMES.(PRIORITY FOUNDATION 7-38-012)(CITATION ISSUED)
code 2Priority
handwashing sink issuescritical

Official wording: Hands Clean & Properly Washed
Inspector note: OBSERVED POOR HYGIENIC PRACTICES BY EMPLOYEES SUCH AS MALE EMPLOYEE CAME IN FROM OUTSIDE AND REMOVED DIRTY DISHES FROM TABLE,THEN WENT BEHIND FRONT COUNTER AND SERVICED CUSTOMER,HE PUT ON A PLASTIC GLOVE AND PLACED PASTA SHELLS INTO 2- PAPER BAGS ALSO,MALE DISH WASHER WAS PLACING DIRTY DISHES INTO DISH RACK AND THEN REMOVING CLEAN DISHES SEVERAL TIMES WITHOUT WASHING HANDS AFTER EVERY POSSIBLE CONTAMINATION.(PRIORITY 7-38-010)(CITATION 7-38-010)(COS)(CITATION ISSUED)
code 8Priority
pests in the house

Official wording: Insects, Rodents, & Animals Not Present
Inspector note: OBSERVED EVIDENCE OF APPX. 30 OR MORE LIVE SMALL FLIES FLYING AROUND,ON CEILINGS,WALLS AND VENTILATION UNIT IN DINING AREA,1ST FL. PREP/DISH WASHING AREA.RECOMMENDED TO HAVE A PEST CONTROL OPERATOR TO SERVICE PREMISES ON OR AFTER 9/25/25.(PRIORITY FOUNDATION 7-38-020(A)(CITATION ISSUED)
code 38
Utensils, Equipment & Linens: Properly Stored, Dried, & Handled

Inspector note: MUST INVERT MULTI-USE UTENSILS ON DISH STORAGE SHELVES AND ABOVE COOKING EQUIPMENT.
code 44
Gloves Used Properly

Inspector note: OBSERVED IMPROPER USAGE OF GLOVES BY FOOD HANDLER.(COS)
code 46
surfaces / setup not up to code

Official wording: Food & Non-Food Contact Surfaces Cleanable, Properly Designed, Constructed & Used
Inspector note: MUST REPAIR OR REPLACE WORN DOOR GASKETS ON 2- DOOR PASTA PREP COOLER ON 1ST FL. AND 2- DOOR REACH IN COOLER ON 2ND FL. • MUST ELIMINATE CRATES USED FOR FOOD STORAGE IN WALK IN COOLER AND PROVIDE ADEQUATE SHELVING UNITS.
code 47
plumbing acting up

Official wording: Non-Food/Food Contact Surfaces Clean
Inspector note: MUST CLEAN DEBRIS BUILD UP FROM INTERIOR PANEL OF ICE MACHINE.
code 49
floors, walls, or ceilings grimy

Official wording: Physical Facilities Installed, Maintained & Clean
Inspector note: MUST REPAIR OR REPLACE DAMAGED FLOOR TILES IN 1ST FL. PREP/DISH WASHING AREA. • MUST ELEVATE,REMOVE AND ORGANIZE ARTICLES OFF OF FLOOR IN CHEMICAL/MOPSINK STORAGE CLOSETS ON 1ST & 2ND FL.
code 55
Adequate Ventilation & Lighting; Designated Areas Used

Inspector note: MUST REPAIR OR REPLACE BURNTOUT LIGHTS AT HOOD OF COOKING EQUIPMENT AND ABOVE PREP COOLER IN 1ST FL. PREP AREA.
code 56

What changed since the previous inspection?

Compared with Pass on January 7, 2025: 11 findings appeared for the first time. 1 previous finding did not recur.

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About this record

This record comes from Chicago Department of Public Health. Cooked keeps the official result and wording separate from its plain-English explanation so you can verify what the inspector actually published.

Source: Chicago Data Portal.