Friendly's is currently Fail from Boston Inspectional Services, Health Division, from an inspection on January 3, 2024. Inspectors wrote up 4 critical violations — the kind most directly linked to foodborne illness. On Cooked's ladder that reads cooked 🪳.
What did inspectors find at Friendly's?
These are the violations recorded at the most recent inspection on January 3, 2024, in plain English, with the city's own wording underneath.
⚠️Cleaning Procedure (P) • No evidence of proper hanwashing. Handsinks without soap and paper towels. Wash Hands properly and frequently.critical
Cleaning Procedure (P) • No evidence of proper hanwashing. Handsinks without soap and paper towels. Wash Hands properly and frequently.
⚠️(A)-(P) Person-In-Charge-Duties (Pf) • Retrain staff with regard to proper warewashing handwashing and temperature control (hot and cold holding).
(A)-(P) Person-In-Charge-Duties (Pf) • Retrain staff with regard to proper warewashing handwashing and temperature control (hot and cold holding).
⚠️In-Use Utensils Between-Use Storage (C) • Ice cream scoops stored in stagnant soiled water. Store properly in clean runing water.
In-Use Utensils Between-Use Storage (C) • Ice cream scoops stored in stagnant soiled water. Store properly in clean runing water.
⚠️Wiping Cloths Use Limitation (C) • Sanitizer buckets empty employee slicing fruits. Provide wiping cloths in sanitizer solution.
Wiping Cloths Use Limitation (C) • Sanitizer buckets empty employee slicing fruits. Provide wiping cloths in sanitizer solution.
⚠️(A)(2) and (B) Time/Temperature Control for Safety Food Hot and Cold Holding (P) • Several cheese sandwiched (bread and american cheese) placed in rack tower and left in ambient temperature (68F). PIC stated they made them 2 hours earlier and keep them all day out for serving. Store properly in temperature control 41 or below. PIC moved the sandwiches to a refrigerating unit.critical
(A)(2) and (B) Time/Temperature Control for Safety Food Hot and Cold Holding (P) • Several cheese sandwiched (bread and american cheese) placed in rack tower and left in ambient temperature (68F). PIC stated they made them 2 hours earlier and keep them all day out for serving. Store properly in temperature control 41 or below. PIC moved the sandwiches to a refrigerating unit.
⚠️(A)(1) Time/Temperature Control for Safety Food Hot and Cold Holding (P) • Observed clam chowder and shaved steak placed in hot holding unit but no water in the unit and turned of. PIC stated they just reheated them in microwave and placed them there 15 minutes ago (120F). PIC filled unit with water and turned it up to the maximum for immediate re-heating at 165F. Mantain all TCS food at 135F or above.critical
(A)(1) Time/Temperature Control for Safety Food Hot and Cold Holding (P) • Observed clam chowder and shaved steak placed in hot holding unit but no water in the unit and turned of. PIC stated they just reheated them in microwave and placed them there 15 minutes ago (120F). PIC filled unit with water and turned it up to the maximum for immediate re-heating at 165F. Mantain all TCS food at 135F or above.
⚠️Temperature Measuring Devices-Functionality (C) • Some units missing interior thermometers. Provide.
Temperature Measuring Devices-Functionality (C) • Some units missing interior thermometers. Provide.
⚠️Cooling Heating and Holding Capacities-Equipment (Pf) • Freezer at the prep area not working properly registering 17F and food inside (chicken tenders and Frech Fries) not mantained solid frozen- thawed. Repair. Discontinue storing frozen foods until repair takes place.
Cooling Heating and Holding Capacities-Equipment (Pf) • Freezer at the prep area not working properly registering 17F and food inside (chicken tenders and Frech Fries) not mantained solid frozen- thawed. Repair. Discontinue storing frozen foods until repair takes place.
⚠️Food Temperature Measuring Devices (Pf) • No food thermometer on site. Provide.
Food Temperature Measuring Devices (Pf) • No food thermometer on site. Provide.
⚠️Manual and Mechanical Warewashing Equipment Chemical Sanitization-Temperature pH Concentration and Hardness (P) • No evidence of proper warewashing. Three bay sink filled with soiled dishes. Several equipment placed for air drying soiled to touch Provide proper warewashing all the time.critical
Manual and Mechanical Warewashing Equipment Chemical Sanitization-Temperature pH Concentration and Hardness (P) • No evidence of proper warewashing. Three bay sink filled with soiled dishes. Several equipment placed for air drying soiled to touch Provide proper warewashing all the time.
⚠️Nonfood Contact Surfaces (C) • Interior and exterior of several refrigerating unit soiled. Several storage shelves soiled . Clean all properly.
Nonfood Contact Surfaces (C) • Interior and exterior of several refrigerating unit soiled. Several storage shelves soiled . Clean all properly.
⚠️Handwashing Cleanser Availability (Pf) • Handsinks at prep area and serving line without soap. Provide.
Handwashing Cleanser Availability (Pf) • Handsinks at prep area and serving line without soap. Provide.
⚠️Hand Drying Provision (Pf) • Handsinks at cooking line and prep area without paper towels. Provide.
Hand Drying Provision (Pf) • Handsinks at cooking line and prep area without paper towels. Provide.
When was Friendly's last inspected?
Friendly's has 23 inspections on record going back to April 3, 2015. The 12 most recent are shown below.
date
result
score
January 8, 2024
—
January 3, 2024
—
January 3, 2024
Fail
February 17, 2023
Pass
February 9, 2023
—
February 2, 2023
Fail
January 18, 2023
—
November 16, 2022
—
July 27, 2022
—
July 11, 2022
—
June 6, 2022
Fail
March 15, 2022
—
Friendly's vs East Boston
East Boston runs 92% clean across 529 tracked restaurants — 472 clean, 19 mid, 21 cooked.
Against the 529 spots Cooked tracks in East Boston, this one comes out cleaner than 0% of them.
Boston reports inspections as a pass or a fail, with no score and no letter. What separates a bad fail from a trivial one is the violation severity ladder: a single star is a minor issue, two stars is more serious, and three stars marks a critical foodborne-illness risk factor — temperature abuse, bad handwashing, cross-contamination. A restaurant can fail on paperwork alone, which is not the same as failing on food safety. Cooked splits Boston fails accordingly: a fail with a three-star violation reads cooked, a fail on minor items only reads mid.
Source: Boston Inspectional Services, Health Division via Analyze Boston. Cooked refreshes this data daily — this listing's most recent inspection is dated January 3, 2024. Inspection results describe one moment in a kitchen's life, not a permanent verdict.