Caffe Nero is currently Fail from Boston Inspectional Services, Health Division, from an inspection on January 28, 2026. No critical violations were recorded at that visit. On Cooked's ladder that reads mid 😬.
What did inspectors find at Caffe Nero?
These are the violations recorded at the most recent inspection on January 28, 2026, in plain English, with the city's own wording underneath.
⚠️Food Storage Prohibited Areas (C) • Boxes/trays of foods observed being stored on the ground of the walk-in cooler/freezer. Discontinue and store all foods elevated a minimum of 6 inches off the ground.
Food Storage Prohibited Areas (C) • Boxes/trays of foods observed being stored on the ground of the walk-in cooler/freezer. Discontinue and store all foods elevated a minimum of 6 inches off the ground.
⚠️Nonfood-Contact Surfaces (C) • Paper towel dispensor at the first basement hand sink not functioning properly. Repair/replace. Gasket around the door to the milk cooler damaged and not sealing properly. Address and make any necessary repairs.
Nonfood-Contact Surfaces (C) • Paper towel dispensor at the first basement hand sink not functioning properly. Repair/replace. Gasket around the door to the milk cooler damaged and not sealing properly. Address and make any necessary repairs.
⚠️Nonfood Contact Surfaces (C) • Interior of the 2 door flip top basement cooler visibly soiled. Clean to remove. Fan cover to the walk-in cooler visibly soiled and with what appears to be dust. Clean to remove. Lower shelf of the front service sandwiach cooler visibly soiled and with excess moisture. Address clean to remove and make any necessary repairs. Unit was functioning properly at the time of the visit.
Nonfood Contact Surfaces (C) • Interior of the 2 door flip top basement cooler visibly soiled. Clean to remove. Fan cover to the walk-in cooler visibly soiled and with what appears to be dust. Clean to remove. Lower shelf of the front service sandwiach cooler visibly soiled and with excess moisture. Address clean to remove and make any necessary repairs. Unit was functioning properly at the time of the visit.
⚠️Capacity-Quantity and Availability (Pf) • At the time of the inspeciton the establishment had no hot water available to properly wash hands equipment and perform other day to day operations. Address and make any necessary repairs and establishment is to provide a detailed plumbers report to [email protected] for review prior to re-opening.
Capacity-Quantity and Availability (Pf) • At the time of the inspeciton the establishment had no hot water available to properly wash hands equipment and perform other day to day operations. Address and make any necessary repairs and establishment is to provide a detailed plumbers report to [email protected] for review prior to re-opening.
⚠️System Maintained in Good Repair (C) • At the time of the inspection there was no hot water available at any sinks ie: hand 3 bay and preparation sinks. Plumber has been called and currently waiting on a timeline for repairs to be complete. At the time of the inspection the dish machine on the first floor was leaking. Address and make any necessary repairs. Basement 3 bay sink is to be used if dish machine is not fucntioning properly. Service call has been placed for all repairs to be made.
System Maintained in Good Repair (C) • At the time of the inspection there was no hot water available at any sinks ie: hand 3 bay and preparation sinks. Plumber has been called and currently waiting on a timeline for repairs to be complete. At the time of the inspection the dish machine on the first floor was leaking. Address and make any necessary repairs. Basement 3 bay sink is to be used if dish machine is not fucntioning properly. Service call has been placed for all repairs to be made.
⚠️Floors Walls and Ceilings-Cleanability (C) • Portion of flooring near the first floor dish machine appears to be damaged. Address and make any necessary repairs.
Floors Walls and Ceilings-Cleanability (C) • Portion of flooring near the first floor dish machine appears to be damaged. Address and make any necessary repairs.
⚠️Controlling Pests (C) • Evidence of fuit fly activity noted behond the servcie counter. Address and provide an up to date pest control report for the re-inspection.
Controlling Pests (C) • Evidence of fuit fly activity noted behond the servcie counter. Address and provide an up to date pest control report for the re-inspection.
⚠️(A) Ceasing Operations and Reporting (Pf) • Imminent Health Hazard was present to the establishment not having any hot water within the business. Prior to the establishment re-opening a plumbers report is to be provided to [email protected] for review/furhter direction. If an after hours inspection is to be scheduled (617) 635-4500 is to be contacted to do so.
(A) Ceasing Operations and Reporting (Pf) • Imminent Health Hazard was present to the establishment not having any hot water within the business. Prior to the establishment re-opening a plumbers report is to be provided to [email protected] for review/furhter direction. If an after hours inspection is to be scheduled (617) 635-4500 is to be contacted to do so.
When was Caffe Nero last inspected?
Caffe Nero has 44 inspections on record going back to January 14, 2015. The 12 most recent are shown below.
Boston reports inspections as a pass or a fail, with no score and no letter. What separates a bad fail from a trivial one is the violation severity ladder: a single star is a minor issue, two stars is more serious, and three stars marks a critical foodborne-illness risk factor — temperature abuse, bad handwashing, cross-contamination. A restaurant can fail on paperwork alone, which is not the same as failing on food safety. Cooked splits Boston fails accordingly: a fail with a three-star violation reads cooked, a fail on minor items only reads mid.
Source: Boston Inspectional Services, Health Division via Analyze Boston. Cooked refreshes this data daily — this listing's most recent inspection is dated January 28, 2026. Inspection results describe one moment in a kitchen's life, not a permanent verdict.